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AI augmentation layer for traditional SIP contact centers / IPBX (ASR-LLM-TTS + Omni)

Let every call be handled by a professional AI voice agent

No system replacement, no architecture refactor, and no coding required. As long as network connectivity is available, you can add AI voice capabilities to existing SIP contact centers or IPBX (FreeSWITCH / Asterisk), with both orchestrated ASR→LLM→TTS and end-to-end Omni, and first-response latency consistently under 1 second.

Non-invasive SIP/IPBX upgrade
3-stage + Omni dual mode
First response < 1s

Non-invasive rollout: keep existing SIP/IPBX trunks and architecture, then enable AI by scenario

No-code delivery: configure agents, scripts, and routing policies entirely in the console

Deploy privately: keep call data local with RBAC & audit trails

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No legacy-system changes · No coding · Go live with network connectivity

Live Console

Dual Engine · Observable · Auditable

<1s steady

Inference engines

3-stage orchestration

< 915ms

Swap ASR, LLM, and TTS independently for fine-grained control.

Omni end-to-end

< 680ms

Native speech modeling shortens the path and lowers first-token latency.

End-to-end latency breakdown

< 915ms

3-stage example: VAD / ASR / LLM / TTS

VAD

35ms

ASR

240ms

LLM

430ms

TTS

210ms

* Sample data for illustrating observability.

Concurrency

12

Error rate

0.1%

Pipeline

<1s steady

Give traditional SIP contact centers / IPBX an AI brain

No architecture rewrite and no replacement of existing systems. Configure, deploy, monitor, and iterate in one console with seamless 3-stage and Omni switching.

Go live fast

Keep your existing SIP/IPBX architecture and launch the first AI voice agent in 5 minutes once network is connected.

Visual configuration

No-code composition for ASR/LLM/TTS and dialog strategies. Drag-and-drop flows available (optional).

Dual-engine routing

Run both 3-stage and Omni in one tenant, and route by scenario for best performance.

Secure and controlled

Private deployment supported. 100% of call data can stay on-prem.

From dialing to post-call review in 3 steps

Dial → Hear AI response → Review logs, memory writes, and <1s latency breakdown for both 3-stage and Omni.

3-stage demo (ASR→LLM→TTS)
Omni end-to-end demo
First response < 1s
Demo

Demo uses simulated data to illustrate observability.

Dial

Idle

SIP

INVITE → 200 OK → RTP

Supports orchestrated ASR/LLM/TTS or end-to-end Omni mode


TTS

Play AI voice

AI Response

Shows VAD/ASR/LLM/TTS outputs in real time

Idle

Observability


You'll see

First-response latency breakdown (every segment visible)

Knowledge/memory evidence (sources and write records)

Exportable review (JSON/logs) for PoC and compliance

Control comes from dual-mode architecture

Without changing traditional SIP contact-center or IPBX architecture, every hop from SIP ingress to model calls remains replaceable, observable, and auditable; choose 3-stage or Omni based on business goals.

Pipeline overview (uplink/downlink)

3-stage total: 813ms (~0.81s) / 1.0s budget
Omni first response: 620ms (~0.62s)

Click a mode card or KPI chip to switch the flow diagram.

Uplink (caller → AI)

Downlink (AI → caller)

1
Caller
2
SIP Gateway
15ms
3
VAD
28ms
4
ASR
220ms
5
LLM + mem0/MaxKB
370ms
6
TTS
180ms
7
Voice back

1. Caller

2. SIP Gateway

15ms

3. VAD

28ms

4. ASR

220ms

5. LLM + mem0/MaxKB

370ms

6. TTS

180ms

7. Voice back

Low-latency pipeline
3-stage + Omni dual mode
Multilingual & dialect-ready
CRM / Ticketing / QA integration
RBAC & audit trails
Private / hybrid deployment

Give AI the call volume. Keep the outcomes.

Example layout only. Replace with real customers and real numbers after launch.

Typical customers

Finance · City bank

E-commerce · Support center

Gov · Hotline

Finance outbound

Connect rate +37% · Labor cost -¥2.1M/year

Automate high-frequency outbound calls and intent collection; agents focus on high-value users.

E-commerce after-sales

Auto-resolution +52% · Avg. call duration -18%

Answer high-frequency questions and sync tickets so the team can focus on complex cases.

Gov hotline

Peak queue -35% · Satisfaction +0.6

Handle peak traffic with consistent answers to avoid congestion and inconsistency.

"We now manage multiple trunks in one console. Debugging moved from listening to recordings to reading traces."

"Models and knowledge can be swapped independently—no need to redo SIP integration."

No voice-algorithm team required—bring AI brains to your support system

We set up SIP ingress, model pipeline, observability, and governance so you can focus on scripts and knowledge.

Get solution PDF

Private/hybrid deployment · PoC checklist available · Delivery timeline depends on scope